Refund Policy

1. General Policy

Genesis Media Group LLC is committed to customer satisfaction. We offer refunds under certain conditions as outlined in this policy. Please read this policy carefully before making a purchase.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Technical issues that prevent proper use of the product
• Duplicate purchases made in error
• Unauthorized or fraudulent charges
• Product does not match the description provided

3. Refund Request Period

Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period may not be eligible for a refund.

4. Non-Refundable Items

The following items are generally not eligible for refunds:

• Subscriptions after the first billing cycle
• Digital products that have been downloaded or accessed
• Services that have been fully rendered
• Purchases made outside of our official channels

5. How to Request a Refund

To request a refund, please contact our support team at support@gen-media.com with the following information:

• Purchase receipt or transaction ID
• Reason for refund request
• Description of any technical issues (if applicable)
• Account information

6. Refund Processing

Once your refund request is received and approved, we will process the refund to your original method of payment within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

7. Subscription Cancellations

Subscription services can be cancelled at any time. Upon cancellation, you will continue to have access until the end of your current billing period. No refunds will be provided for partial subscription periods.

8. Contact Information

For questions about our Refund Policy or to submit a refund request, please contact us at support@gen-media.com